Leadership/Management Development

Role of the 21st Century Manager: Motivate Staff to Maximize Potential

When generational differences are multiplied by social media communication, today’s manager may have chaos. Learn to manage through the chaos and inspire your team to achieve more than they think they can.

Leadership and the Art of Communication

The number one issue facing leaders today is the ability to communicate clearly, authentically and in a timely way with peers, employees, and stakeholders. The Prosci Communication Checklist, based on a study of 900 participants, improves self-awareness and includes active listening and “why” questions as best practices. In this fast-paced and interactive breakout session, participants will identify barriers and gaps to great communication, learn the techniques of active listening and engage in activities designed to add clarity, accountability and power to leadership skills. With a compelling mixture of experiential activities, discussion and question and answer, participants will gain the confidence to communicate more effectively with those they serve and lead.

Problem-Solving and Solution-Generation for Leaders

Many times leaders have one way of solving problems and may find it difficult to ask for help when faced with a scenario that is out of their domain or skill-set. How many problem-solving and solution-generating tools are in your leadership toolkit? Learn how to see and understand problems from multiple angles and perspectives so that you won’t be stuck without options – especially in a crisis, when it counts! A great leader knows many paths to success; add a few more to your repertoire.

Managing People in Today’s Workplace

With such a variety of people in the workplace, today’s managers need to be adaptable when leading teams. Learn how to promote mutual respect and be an effective communicator leading teams of various generations, languages, abilities, and cultures. This course can be adapted to meet the specific needs of a variety of workplaces.

Managing Performance

Learn how to make expectations clear, monitor performance, intervene when problems occur, and - most importantly - motivate employees toward a more efficient workplace. Designed to meet the needs of managing the steady-, strong-, and high performers on your team, this course can be expanded to include techniques to “turn-around” most problem-performers.

Digital Transformation

Digital transformation looks different for every business, but at its core, it means altering how a company operates with the addition of technology and with the goal of improving the customer experience and the workplace. This course will teach you about digital transformation, and what companies in different industries are doing, as well as best practices so you can do it yourself and get started on your own company’s digital strategy.

Using Social and Emotional Competencies

According to Dr. Daniel Golman “Social and emotional intelligence involves understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and relationships.” Dr. Golman defined five interrelated sets of Social and Emotional Competencies: Self-Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course will explore the social and emotional competencies and their role in the workplace.


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"AACC understands the adult learning process and was a delight to work with. They’ve added a lot and this training will serve as the driving force behind changes and improved job services at Goodwill of the Chesapeake."

Karen Pearson
Vice President, Workforce Development
Goodwill Industries of the Chesapeake

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